The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Deliver support to clients
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Provide support for clients in a courteous and professional manner according to organisational policy, taking into consideration cultural differences Completed |
Evidence:
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Use active listening and questioning to establish and confirm nature of client concerns Completed |
Evidence:
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Maintain client contact and provide progress information until the problem is resolved Completed |
Evidence:
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Respond to client complaints
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Demonstrate a positive and helpful attitude to client when handling their concern and use sensitivity and discretion when handling issues Completed |
Evidence:
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Escalate and refer client concern to support person if required, explaining the nature of issues involved Completed |
Evidence:
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Resolve client complaint using recommendations from the support person Completed |
Evidence:
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Document and record client concerns and solutions in line with organisational guidelines Completed |
Evidence:
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